In this episode, Katie Martell and Tim Riesterer dig deep into the science of customer messaging for sales and marketing.Read More

OUR THOUGHTS:
When you listen to someone speak, are you really listening to them ... or are you listening to the voice in your head? Hearing someone and listening to someone are two very different things. It's all too common for people to wait for their turn to speak or think about what to say next instead of truly listening to someone....via blog.hubspot.com
tagged with: Customer Experience, Personas
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