In this episode, Katie Martell and Tim Riesterer dig deep into the science of customer messaging for sales and marketing.Read More
CX is all about understanding your audience and providing amazing experiences with that information. But what happens when you don't actually listen to what they are saying?
When you listen to someone speak, are you really listening to them ... or are you listening to the voice in your head? Hearing someone and listening to someone are two very different things. It's all too common for people to wait for their turn to speak or think about what to say next instead of truly listening to someone....via blog.hubspot.com