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Empathy, by definition, requires you to understand due to personal experience. This is a great piece for giving you some ideas on how to get a greater EQ through a few mindset changes (that is take a whole lot of practice).
Among the various core ingredients of talent and career success, few personal qualities have received more attention in the past decade than emotional intelligence (EQ), the ability to identify and manage your own and others' emotions. Importantly, unlike most of the competencies that make it into the HR zeitgeist of buzzwords, EQ is no fad....
via feeds.hbr.org

tagged with: Customer Experience

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