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Thoughtful piece that we all can learn from when we are embracing our ability to empathize with others. #AnotherPersonsShoes
When people are judging the quality of leaders’ decisions, they tend to focus much more on outcomes than intentions. For example, they judge hiring decisions not on the basis of whether the decision was made thoughtfully or fairly but on whether the new employee performs well. They judge the quality of a product decision on whether the product was well received in the market, rather than the quality of the process that led to the decision in the first place....
via hbr.org

tagged with: Customer Experience

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